AI in insurance is not a capability problem, but a systems problem defined by performance under constraints such as scale, regulation, and sustained operation.

In this talk, I will present how we develop AI products at Zurich Insurance as production grade systems rather than experimental prototypes.

The focus is on workflow integration, decision support, and achieving reliable performance and user trust in real conditions.

Kornélia Papp is a senior leader at Zurich Insurance Group, where she focuses on the design and deployment of AI systems as production grade products within a large, regulated environment. Her work centers on operationalizing AI at scale, with emphasis on workflow integration, decision support, and ensuring reliable system behavior under real world constraints such as regulation, data governance, and sustained usage.